Start a deletion request
Email us from the address used for your CrewLog account. Include your account email and Company name, but do not send a password, authentication code, government ID, payroll document, or card information in the first message.
Email a deletion requestIf the email button does not open, write to support@getcrewlog.app with the subject “CrewLog account deletion request.”
What happens next
- 01We verify the request
We reply to the account email and may ask for limited information needed to confirm control of the account.
- 02We identify the account role
Owners, Admins, and Collaborators have different Company responsibilities, so we confirm whether access must be transferred or the entire Company should close.
- 03We complete or coordinate deletion
We remove the CrewLog login and data CrewLog controls, and coordinate Company-controlled operational records with the relevant Company when necessary.
- 04We confirm the outcome
We explain what was deleted, de-identified, retained for a lawful reason, or left with the Company as controller.
Individual account vs Company closure
Collaborator or Admin
Deleting your login does not automatically erase the Company’s legitimate Event, Assignment, approved-hours, correction, or Export records. The Company may need those records for payroll, accounting, employment, or dispute purposes. We will restrict or de-identify information when appropriate and coordinate with the Company.
Company Owner
If other users or operational records remain, we may require an ownership transfer, confirmation that the whole Company account should close, or completion of billing and export steps before closure. Cancelling a subscription alone does not delete Company data.
Data that may remain temporarily
Limited information may remain in backups, fraud and security logs, transaction records, invoices, tax or accounting archives, and records needed to establish or defend legal claims. We keep that information only for the applicable purpose and retention period, then delete or anonymize it.
You may also request access, correction, restriction, portability, or objection by using the same support address. See the Privacy Policy for details.